Guide
What is an AI ordering assistant?
An AI ordering assistant is an AI layer that chats with the customer and suggests items from your menu based on their request (spicy, light, vegetarian, budget). It moves the undecided customer to the basket and grows the average order.
Short answer
An AI ordering assistant is a chat assistant that runs on your storefront and suggests items from your own menu based on the customer's natural-language request. In Dijifis the assistant uses only your product catalogue (name, category, price, description) as context; the customer can chat without logging in, and the assistant returns both a reply and concrete product suggestions. It never invents an item that isn't on the menu.
Definition
An AI ordering assistant is a recommendation engine that runs on the customer side (the storefront). The customer asks something like "what do you recommend for kids?" or "what's good for people who like spicy?"; the assistant picks suitable items from your menu and produces a short reply and a suggestion list.
The assistant is fed only from your active menu: product name, category, price and a short description are provided as context. The chat is continued with a short history and suggestions point directly to real items on your menu. Access is enabled per business (tenant) and usage is limited by quota.
How does it work?
The AI ordering assistant typically proceeds through these steps:
- The customer types a natural-language request to the assistant on the storefront (e.g. "something light but filling").
- The system prepares items from the business's active menu (name, category, price, description) as context.
- The AI produces a short reply and suitable product suggestions based on this context.
- Suggestions point to real items on your menu; the customer can add them to the basket with one tap.
- The conversation continues with a short chat history; usage is limited by quota per business.
Benefits
It catches the undecided customer at the decision moment and grows the basket.
Higher conversion
By giving a clear suggestion to a customer who can't decide, it moves them to the basket.
Bigger basket
Side and complementary suggestions raise the average order value.
Loyal to your menu
The assistant only suggests from your menu; it never invents an item that doesn't exist.
No login, fast
The customer can chat without signing up; suggestions arrive in seconds.
Best practices
To get the most from the assistant:
- Write product names and descriptions clearly; the assistant is fed from this text.
- Keep the category structure tidy so suggestions are on point.
- Enrich the descriptions of popular and profitable items.
- Deactivate out-of-stock items so the assistant doesn't suggest them.
- Watch frequent questions and improve your menu text accordingly.
Related guides and solutions
Frequently asked questions
- Which items does the assistant suggest?
Only items on your active menu. The assistant never invents an off-menu or non-existent item.
- Does the customer need to log in?
No. The assistant runs publicly on the storefront; the customer can chat and get suggestions without signing up.
- Is the assistant enabled for every business?
No. Access is enabled per business and usage is limited by quota; whether the assistant is on depends on the configuration.
- Can suggestions be added straight to the basket?
Suggestions point to real items on your menu; the customer can easily find the suggested item and add it to the basket.
Summary
An AI ordering assistant is a storefront chat assistant that suggests items from your own menu based on the customer's natural-language request. It is fed only from your real menu, never invents an item, runs without login and is limited by quota. The result: higher conversion for undecided customers and a bigger basket.
Get started
Contact us about an online ordering solution for your business and start taking orders on your own channel with Dijifis.